PEOPLE

On the Move

John Sturdavant, from journey mechanic to LRV assistant supervisor

Service Milestones

35 years: Paul Sharp, rail supervisor
20 years: Dan Caufield, director operations planning and development
10 years: Tobbi Countryman, Jeff Grimes, Deborah Moyle, Jeannine Simonsen and Anita Underwood, operators
1 year: David Hupperich, marketing associate; Sydeny Nguyen, program scheduling engineer; Janet Portillo, customer service specialist; and Denise Woodward, communication specialist

Retired

David Bennett, rail operator,

10 years of service

Tom Gonzales, journey mechanic,13 years of service

Garald Ottoboni, track maintainer,34 years of service

Michael Wilson, journey mechanic30 years of service

FEARLESS FRED HANSEN SAYS

TriMet offers a critical service in a very complex environment. More than 300,000 times a day, someone boards a TriMet bus or train. In the vast majority of cases, they have a good customer service experience and complete their trip without incident. But, as recent unfortunate events have reminded us, sometimes the customer’s experience isn’t what we’d like it to be.

I know that each of you has to balance multiple demands from internal and external customers—not just the people who ride the system, but also coworkers, managers, the public and other stakeholders. As always, I trust you to rise to that challenge with compassion and professionalism. Sometimes it’s as simple as imagining yourself in the other person’s shoes. When there’s a delay, most of us like to be thanked for our patience. When we’re concerned about safety, we need to know that our concerns are being taken seriously. When we give feedback, we expect and value a timely response.

We are a customer service organization that goes the extra mile. I know for a fact that there are numerous examples of employees who “do the right thing” countless times throughout the day. Often, it takes almost no extra time or special skill to let the other person know that you understand what they’re going through.

Yet when something goes wrong, we can run the risk of losing sight of the reason we’re all here —the customer. Today, I am asking each of you to think about how your decisions and actions each day can renew your commitment to customer safety and customer service. With this focus, there is no doubt we can not only meet, but exceed our customers’ expectations.

Thank you.

BUS DRIVERS HAVING FUN

GETTING OUT

Employee Spotlight

Service Milestone1 year: Patricia Benson, Mark Brittell, Jose Cabrera Jr., Dennis Feaver, Stephen Feeback, David Goates, Steve Johnson, James Mendez and Bob Reaves, mini-run operatorsRetiredRobert Benesh, operator,18 years of serviceWilliam Cahill, journey mechanic,24 years of serviceMichael Dodge, journey mechanic,30 years of serviceMike Grove, maintenance manager,38 years of serviceRobert Hiestand, journey mechanic,32 years of serviceMichael Heisler, operator, 11 years of serviceFloyd Hodel, assistant supervisor bus maintenance, 38 years of serviceBarbara Missildine, operator,11 years of serviceTimothy Plein, operator, 13 years of serviceTom Rowberg, operator, 19 years of servicTheodore Whitney, journey mechanic,36 years of service

they need 2 cut bak

they need 2 cut bak svc on this line...15 min svc&i havnt even carried 20 people ye

• KILLED BY MAX
• RIDERSHIP
• JASON RIDES THE WES TO SALEM JASON MCHUFF REPORTI...
• LEFT ON MAX PLATFORM-THE FACTS
• WELL WOULDN'T YA KNOW IT!
• TOP STORIES
• http://www.oregonlive.com/news/index.ssf/2009/11/t...
• http://blog.oregonlive.com/commuting/2009/11/secon...

• WELL WOULDN'T YA KNOW IT!
• TOP STORIES
• http://www.oregonlive.com/news/index.ssf/2009/11/t...
• http://blog.oregonlive.com/commuting/2009/11/secon...
• FAMOUS PORTLAND BLOGGER JACK BOGDANSKI LECTURES ME...

KID LEFT BEHIND, TRIMET GETS BLAMED

MY DRIVES

NOVEMBER 12

NOVEMBER 11

NOVEMBER 9

NOVEMBER 6

NOVEMBER 10

MAX PLATFORM ACTION

BANTA GOING BYE BYE?

FWD: says May 2007. Also,

FWD: says May 2007. Also, Twitter report: Train with mechanical problems at Merlo Rd/158th 3 hrs ago)

FWD: does? but yeah, says

FWD: does? but yeah, says it's to head Valley Metro in Phoenix)

FWD: good 4 him...he serves

FWD: good 4 him...he serves top job

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FWD: Banta finalist for AZ

FWD: Banta finalist for AZ transit job; also wanted to wanted to redo his dept 2 mos ago)

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AETHIEST ADS ON THE BUS

PEGGY HANSON

RIDING WITH STEVE

Must #2

Damn computers

Do I have to be serious or can I be silly.

I like silly better

AMTRACK RULES

KHRIS ALEANDER PUTS ME ON PALS LIST!

STEVE TALKS ABOUT HIS NEAR DEATH EXPERIENCE

STEVE FUNG ON BEING A BUS DRIVER

BLUE LINE RIDERS ON TRIMET

ERIK HALSTEAD

UPDATE

YELLOW JOURNALISM

CALLED IN TO THE OFFICE

KATU CONDUCTS WITCH HUNT

JOE GETS ABUSED

REMEMBERING WHEN THINGS WERE SIMPLER

BILL LINGO IS LOSING HIS MIND IN AUSTRALIA

THIS IS WHAT BILL IS DOING:

""Bill found a lonely Black Sheep on their farm. Oh no!

Bill was farming when a lonely Black Sheep wandered onto their farm in FarmVille. This poor sheep was abandoned because she's a bit different from other sheep. She feels very sad and needs a new home.""
==============================

Bill found some Premium White Mystery Eggs to share with their friends!

Bill was collecting eggs from their Chicken Coop and found these mysterious eggs...

HIT BY YELLOW LINE

VIDEO

Other errors on the Portland Mall
Misc buses and trains on the Portland Mall
Columbia County Rider's former Cherriots bus

MY DRIVE TO WORK 11/11/09

MY DRIVE TO WORK 11/11/09 from al m on Vimeo.

KGW RUNS A DECENT STORY ON CELL PHONES --GOOD INTERVIEW WITH TRIMET SPOKESWOMAN BEKI WITT

MAYBE MARY AND BEKKI SHOULD SWITCH JOBS!

$166 Million, plus $700,000, plus $150,000

TWEATS

TWITTER
TWITTER
TWITTER
TWITTER
TWITTER

23RD AT BURNSIDE CLOSED

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THIS PIC WAS POSTED AT CENTER ST

Basically someone in management (color printer) has posted pictures of a motorcycle smashing into a car and saying it was from a driver on a cell phone. A total lie.
The real story is here.
http://www.cmsnl.com/news/what-a-155-mph-motorcycle-crash-looks-like_news176.html

KATU IN BED WITH TRIMET MANAGMENT? I THINK SO!

ALEX ANSARY

SWINE FLU

ERIK HALSTEAD ON KATU

"That is total KATU bullshit. The photos are CLEARLY taken when the bus isn't in motion. Ironically Shellie is seen IN HER VEHICLE talking on her cell phone, what the fuck is that about?

Meanwhile, Mary Fetsch has no problem hanging out bus Operators to dry (because that's typical TriMet attitude towards the bus system) instead of saying, "Well we are concerned about it - however the vehicle was clearly stopped, and the passengers were never in any danger.""

BUSES ONLY EXCEPT BUSES-barbur transit center

700 BILLION DOLLARS WASTED IN HEALTH CARE

MEDIA BIAS (ny blogger pinepower)

damnportlanders: A story for all you TriMet nazis.

Distracted driving...or standing up against management?

Distracted driving...or standing up against management?

PINE POWER OF NY ON THE CONTREVORSY

Auto congestion on the Portland Mall

I PLEAD GUILTY AND AM READY TO BE BURNT AT THE STAKE!

I CONFESS! BURN ME! from al m on Vimeo.

JOSEPH ROSE JUMPS ON THE YELLOW JOURNALISM BAND WAGON!

KATU WINS AWARD FOR YELLOW JOURNALISM

KATU WINS AWARD FOR YELLOW JOURNALISM from al m on Vimeo.

TOP YELLOW JOURNALISM STORY FOR 2009

DISTRACTIONS? ON PURPOSE?

WOULD OUR COMPANY CREATE ALL THESE SILLY CONTROVERSIES WITH THE SOLE INTENT OF DISTRACTING OUR UNION RIGHT NOW?

THIS IS PATHETIC!

KHRIS ALEXANDER TARGET OF KATU WITCH HUNT!

COULD ALL THIS FAKE CRAP HAV 2 DO WITH CONTRACT NEGOTIATIONS?

TRIMET BUS DRIVES MUST B STOPPED B4 ITS 2 LATE!

FROM THE RACER....FWD: Pray for

FROM THE RACER....FWD: Pray for a snowstorm to get the media off our back

NO TEXT MSGS!

WHAT TIME IS THE NEXT BUS COMING?

KING COUNTY METRO DOES NOT DISTRACT ITS DRIVERS WITH TEXT MESSAGES LIKE TRIMET DOES

STEVE FUNG PASSIONATE ABOUT TRANSIT RESOURCES

TRIMET ACTS LIKE EVERY OTHER TRANSIT DISTRICT-READY TO FIRE US

NOVEMBER 13, 2009

PART 1
PART 2
PART 3

Confused motorists on the Portland Mall: 6th Ave

VIDEO

Confused motorists on the Portland Mall: 5th Ave

VIDEO

CBC News Ottawa Ottawa transit strikes could end forever with vote

WHAT'S BOB UP TO?

MERCURY LOOKS AT BUS LINES

ARTICLE

YOU WANT RELIABILITY? YOU GOT IT!

Due to mechanical problems with a Red Line train at the Kings Hill/SW Salmon St station, MAX Red and Blue line service in both directions near PGE Park has been disrupted. Shuttle buses are transporting riders between the Goose Hollow/SW Jefferson St and Galleria/SW 10th St stations. Riders should add extra time to their trips.

BREAKFAST AT SANFORDS!

E-BOARD TO TAKE UP LETTER

MY DRIVE HOME AFTER GETTING THE LETTER

VIDEO

IT WAS ALL AN ACT-THEY LIED TO ME

IT WAS ALL AN ACT-THEY LIED TO ME from al m on Vimeo.

TRIMET OFFICIALLY PULLS THE PLUG ON MY BLOG

gates open a PCC...dispatch says

gates open a PCC...dispatch says they r closed! hopefully this wont strand som riders! trimet site tells people to catch 52 at PCC says reg rdr

ATTACK ON BUS

VIDEO

TRIMET WAGES WAR ON LEGS

VIDEO

GREEN LINE STEALS BUS PASSENGERS

FRED'S VACATION SLIDE SHOW

TriMet General Manager Fred Hansen recently served as Adelaide’s Thinker in Residence. Come hear about his experiences! Fred will host two sessions on:

• Monday, November 16 from 1 to 2 p.m. – Holladay Street, Conf. Rm. 1

• Thursday, November 19, from 8:30 to 9:30 a.m. – Center Street, Conf. Rm. A/B

TRIMET ON TWITTER

TRIBUNE

CUTS WILL SAVE $

PEGGY HANSON

LETTER

MY DRIVE TO WORK 11/9/09

VIDEO

JASON TRACKS DOWN BROKEN TYPE 4

VIDEO

OREGONIAN LITTERS THE STREETS OF PORTLAND

JOSEPH ROSE

RELIABILITY IS US

Due to a mechanical problem with a MAX train at SW 5th and Clay, Yellow and Green line service downtown has been disrupted. Shuttle buses will carry riders between Pioneer Square and Rose Quarter. Riders may also take regular bus service or Red or Blue line trains through downtown or across the river. Crews are working to move the stuck train and restore Yellow and Green line service. Riders should expect delays

WATCHING THE WES-SEATS AVAILABLE

I'M READY FOR MY COURT APPEARANCE

SEPTA STRIKE ENDS-details provided by punkrawker

a minor change in the National Healthcare language and agreed to pay for three years of dental coverage.
Other details in the proposed contract included:
-a $1,250 signing bonus with a five-year contract
-a 11.5 percent wage hike over five years
-a 2.5 percent raise in Year 2 and a 3 percent raise in each of the following three years; no increase in the first year
-a gradual increase in employee contribution to their pension fund from 1.5 percent to 3 percent
-no change in employee contributions to the medical plan

me: EXCELLELNT!

chad: I put the link in the Septa Strike Ends blog entry

SEPTA STRIKE ENDS-details provided by punkrawker

a minor change in the National Healthcare language and agreed to pay for three years of dental coverage.
Other details in the proposed contract included:
-a $1,250 signing bonus with a five-year contract
-a 11.5 percent wage hike over five years
-a 2.5 percent raise in Year 2 and a 3 percent raise in each of the following three years; no increase in the first year
-a gradual increase in employee contribution to their pension fund from 1.5 percent to 3 percent
-no change in employee contributions to the medical plan

me: EXCELLELNT!

chad: I put the link in the Septa Strike Ends blog entry

THE VACATION NEVER ENDS FOR SUNSET BOB

SEE HOW THINGS WORK IN OUR GREAT "DEMOCRACY"

The nation’s unemployment rate has reached 10.2 percent, the highest it has been in twenty-six years.

The Dow closes above 10,200 -- its highest amount in more than a year.

HOW OTHER COUNTRIES DO HEALTH CARE-SICK AROUND THE WORLD

KHRIS ALEXANDER

well its nice to go back to work but not nice to be treated like crap and ignored by R.E acting chief.15 more days and I'm off the board yeah!

14 VOTES SHORT FOR SINGLE PAYER-BUSINESS WINS AGAIN

CALLED INTO THE OFFICE-THE PLAYLIST

The playlist is multiple movies that play right after each other, new movies will be added as this saga unfolds.

SOME INTERESTING QUOTES FROM A UNION OFFICIAL

"Anytime I see B.T. or A.M names on a letter, I get a little worried"

"I've turned over a few things that they have already tried to do"

"There's freedom of speech in this country at least I think so and just because B or A don't interpret the constitution doesn't mean its not there"

"A"+"B" have to understand that this is not their company and sometimes these guys really believe that they own this place, I'm sorry, I don't mean to be so adamant but they are both a couple of butt heads"

"I used to work here when this was a good company, but then this little "f" asshole running around, and the "B"+"A" asshole, the morale at the training dept is so bad with those two its beyond your imagination"

AND THE BEAT GOES ON, AND THE BEAT GOES ON, AND THE BEAT GOES ON AND ON AND ON AND ON....

+It should be obvious why I am so fascinated with the people of TRIMET.+

PEOPLE WANT TO KNOW

WHY DO I INCRIMINATE MYSELF?
MY ANSWER TO THAT IS SIMPLE: I DID NOTHING THAT I AM ASHAMED OF.

TRYING TO FIGURE OUT WHAT THE MANAGERS WANT FROM ME?

TRYING TO GUESS WHAT THE MANAGERS WANT FROM ME? from al m on Vimeo.

BLOGGER IN TRAINING

DRAG+DROP PIECES TO SOLVE PUZZLE

BRIDGE LIFTS

BRIDGE LIFTS-original video by jason mchuff from al m on Vimeo.

FAMOUS BLOGGER MIKEY FELDMAN

MY DRIVE TO WORK 11/6/09

DRIVE INTO WORK-11/06/09 from al m on Vimeo.

MAX ALMOST HITS CAR-nov 5, 9:18pm

http://eastpdxnews.com/general-news-features/public-transit-and-crime-issues-discussed-by-midway-business-group/

VIDEO'S

NOVEMBER 6, 2009

CALLED IN TO THE OFFICE

SITTING IN MY BUS, ENJOYING THE RAIN

HOW TRIMET STACKS UP

• THEY LOVE FRED AND FRED DOESN'T CARE ABOUT BUS SER...
• 
  
• THREATS TO TURN TRIMET BOARD INTO AN ELECTED BODY ...

THEY ARE PARTING OUT THE BUSES

MY FAVORITE SPOTTER OF ALL TIME