Friday, July 11, 2008

BROKEN TICKET MACHINE COMPLAINT&TRIMET RESPONSE

I have to comment that I think TRIMET is humiliating itself over this issue, demanding people "plan ahead" to use the system is ludicrous.

COMPLAINT:
on Sunday me and a friend wanted to go to Ikea (Cascade Station on the red line max). We were already at the 7th AVE MAX Station, this station has two ticket machines, one for each direction. One machine was inoperable, the other one refused bills, and I'm sorry but I did not have two dollars of change on me. We boarded the train and went on anyway, but all the while I wondered if they could ticket us for fare evasion even though it was there poor maintenance that was causing this issue, I guess we could have gone down to another station or rode the MAX to the next one but that seems unfair that we should have to waste another 15 minutes waiting because the system TriMet uses to allow riders purchase tickets fails constantly. On the way back I tried (again) to buy two tickets, the machine on the side of the station I needed (westbound) was not working luckly the one on the other side refused to take bills (again) but decided that it would charge a debit card (which I still was very reluctant to use because I had cash on me so I could buy a ticket).

Anyway it just pisses me off that their ticket machines have issues about half the time I use them and TriMet has no clear or defined policy on what a passenger should do in those situations, I for one would have raised hell if they tried to fine me for being ticketless. I sent a request to TriMet as to what a passenger should do and explained the above example, and made it very clear that I know I can purchase tickets at nearby vendors WHEN they're open.

What do you do when (for whatever reason) you are unable to buy tickets?
RESPONSE:
"Dear Robert,

This letter is in response to your complaint dated 2/12/2008.

TriMet is committed to provide excellent customer service to all of our riders.

We apologize that you are having numerous problems with our ticket machines, although, we have crews in place that service and maintenance the ticket machines on a regular basis.

Yes, all passengers are required to have proof of payment on both buses and trains. The TriMet Code requires that all riders must have valid fares or risk a $94 fine. In your case, the option would be to board the train at that station and deboard at the next station to buy a ticket.

If you are a regular rider, another option could be to purchase a 7-day scratch off pass, which does not need to be validated.

Hopefully, your future travels on TriMet will be more pleasant.

Sincerely,

Office of
Manager
Fare Revenue

OPERATOR A.K. RUCKER TEACHES KIDS VALUES!

FROM ERIK!

Posted by Picasa

PACKED ON MAX, TENSIONS HIGH

http://www.katu.com/news/24312944.html?video=YHI&t=a

BIKE ATTACK!

http://www.kgw.com/video/video-index.html?nvid=262161&shu=1

OBSTACLE COURSE CALLED BEAVERTON TRANSIT CENTER

Tuesday, July 8, 2008

Thursday, July 3, 2008

Thursday, June 26, 2008

Wednesday, June 25, 2008

DAY IN THE LIFE OF A BUS OPERATOR-with responses



INANE CEDAR MILL SHUTTLE POLICY,with commentary
















(The commentary is from a driver, NOT ME!)


some of my takes or themes were or are:: the new GRAY card about auto call stops and speakers...overhead signs card....running time problem cards. Work card deals with busses..bds card...paddle, time points....silent alarm ..Using phones while on duty..even transfers, has nothing to do with the shuttle YET big word from top, as i tried to show in letter, is that the SHUTTLE MUST BE IN LINE WITH ALL OTHER TRIMET POLICIES. Which it can never be or will be ,so it is all a farse or joke!! also now we are to collect and enforce fares wont happen as they r pushing ,because these people live in million dollar homes and don’t need to cheat; so get off our backs, u inconsistently run backward company, and same with NO BIKES ALLOWED rule...if WE want to let someone take on a bike and its not hurting anyone we will as shown with ric unloading a bike and passenger....AND IT GOES ON AND ON..THEY SAY NO RADIO...NO CRUISE CONTROL..NO LEAVING ROUTE.. ...WHERE IS THE REASONABLENESS, THE LOGIC, THE COMMON SENSE...ITS LOST TO A FEW MANAGERS WHO SHOULD BE DIGGING DITCHES FOR ALL THE BRAINS THEY HAVE...........FARE INSPECTION OFF THE RECORD FROM THEM...ITS A FARCE, THERE ARE TONS OF FARE EVADERES.. AGAIN YHEY WILL NOT HIRE ENOUGH, PLUS MANAGERS WHO SCREW IT UP BECOUSE OF POWER INSANITY ...and then there are drivers, who know nothing b)........ I...but we r careful in poking fun at our personal life at work, to keep our sanity here, and in this insane world, as a whole. MY TAKES, PLUS YOUR TAKES ESP., EQUALS....THE REAL WORLD!!! WELCOME TO TRIMET, IT’S THE OPERATORS THAT MAKE IT WORK DESPITE ALL THE OTHER.

RANT-CUSTOMER SERVICE IS A JOKE

PASSENGER BEING ATTACKED ON BUS-PENNSECOLA

BUS DRIVER CATCHES CAR THIEF VIDEO

http://www.kptv.com/video/16658841/index.html

MORE DUMBASS BUS DRIVERS


Graffiti in the mens room at Tigard TC. How do people like this get jobs here?

WILL SOMEBODY FIX THIS PLEASE


This drain at the Beaverton TC has been out of service for two weeks now!

Tuesday, June 24, 2008

WHAT I FIND FUNNY

ARM THE FARE INSPECTORS

TAKE A RIDE ON THE 20-THEN TAKE A REAL RIDE ON THE 20


EVEN MORE FROM THE CLASS

FIRE DEPT RESPONDS ON HALL ROAD-76

FROM MY GOOD PAL ALAN TOWNSEND OF CANADA


Hi Al m

This e-mail is about nothing, nothing good, nothing bad, nothing old,
nothing new

I think I have too much time and nothing to do but send silly e-mails

You are tonights lucky recipient.

Aren't you just thrilled with this message aboput nothing????

Al T