Sunday, March 16, 2008
Portlands most vocal bus advocate did an interesting post at TRIMETOPERATORS about what the video SHOULD HAVE TOLD RIDERS TO DO. I'm posting it here before the video.
Here's what TriMet TV SHOULD have said:
Do you see a broken TVM? There are other ways you might be able to
pay your fare...Unfortunately we understand that sometimes those
other options aren't available. If you must board, and don't have a
fare due to a broken TVM, you can do the following:
1. Call 238-RIDE. Press option (X) to report a broken ticket
machine. You will be prompted to leave a voice mail with your name,
phone number, time/date of trip, the TVM number and stop location,
and your travel information. This information will be tracked and a
serviceman will be dispatched to repair the machine. The information
will also be passed to our Fare Inspectors. If a Fare Inspector
should meet you, they will know that you were unable to pay your
fare, and will issue you a ticket good for one trip only (with no
transfer privileges). If you need to transfer, simply pay for your
fare at your transfer point and you should be able to receive a
ticket good for two hours from that point.
Please note, a Fare Inspector may question you regarding the lack of
payment and may request identification to ensure that you are
travelling without fare for a valid TVM issue. If it is confirmed
the TVM is functioning properly, you can still be issued a citation
for fare evasion. If the Fare Inspector is unable to verify the
operation of the TVM, you may be issued a citation; however if the
machine is later determined to be inoperable the citation will be
dismissed. As a customer courtesy, if you are issued a citation that
is dismissed TriMet will issue you three all-day passes.
2. Notify a MAX Operator by using the on-board intercom. The
Operator will relay the same information to Dispatchers the same as
leaving a voice mail with 238-RIDE.
3. Notify any TriMet employee, including Fare Inspectors, Police,
Security Guards, Operators or Maintenance personnel. Any TriMet
employee is trained to handle your concern and take ownership to
resolve the fare problem.
TriMet apologizes for the inconvenience this might cause, and is
working hard to make paying your fare easier. TriMet wants to
welcome you onboard Busses and MAX, and you should not be discouraged
if a TVM is broken.
Please let us know how we can help you. Call us at 238-RIDE. Or
visit our website at www.trimet.org. Thank you for riding TriMet.