Monday, July 6, 2009
Date: July 1, 2009
To: Operations Division Employees; Business Forum
From: Peggy Hanson
Subject: Staff Announcements Within Transportation Operations
Steve Banta announced in April 2009 a process of evaluating every part of Operations to find areas
where we could do with less, and where we could do without. Given the required level of service and
staff reductions, Steve challenged all of us to seize the opportunity to approach our customers in a new,
refreshing and ultimately more effective way.
Effective July 1, 2009, Transportation Operations has a strong, yet streamlined management team in
place that is focused on our core service:
Dan StokesAssistant Manager
James BrownAssistant Manager
Ruth TillsonAssistant Manager
Ken JensonAssistant Manager
Greg LarsonAssistant Manager
Vic KandleAssistant Manager
Robert RomoAssistant Manager
Phil DavisAssistant Manager
Jean CookAssistant Manager
Dan Stokes, formerly assistant manager rail transportation, will join Field Operations in the important
work of overseeing field supervision and fare inspection. Gregory Donavon, most recently an assistant
Elmonica to Ruby Junction, where he will support rail operators and the daily activities of Bus Dispatch
and Rail Control. Ruth Tillson and Robert Romo join the management team at
Cook will join the team at
I believe this offers an extraordinary opportunity to broaden the breadth and depth of our experience as a
transportation management team. I am also proud that we have been able to maintain our commitment to
minimizing the impact on our frontline employees.
Staffing changes and budget reductions reflect commitment to streamline management while minimizing impact on frontline employees.
7/6/09 Looking at the impact of the budget on Operations
Stephen R. Banta, Executive Director Operations
As you have heard from our general manager, TriMet is in the midst of unprecedented financial challenges that have resulted in service and staff reductions. In making the difficult decision to reduce service to the public, we committed to our riders and to our employees that we would do whatever possible to make reductions in areas that would minimally touch riders and employees. At this point we still have not had to lay off one represented employee, and we continue to hope that represented layoffs will be avoided through attrition.
In order to achieve that commitment, we have examined line items in every department of Operations to come up with targeted reductions in materials and services and the elimination of a number of open positions. There are open positions that we cannot do without, and you will see those posted in the future.
Additionally, some individuals accepted layoffs as part of our need to reduce administrative costs. For example, I am looking at how the Accessible Transportation Program can function without a director, and instead rely on clear communication and collaboration between managers in the department and my staff. A final decision will be made in the near future.
There have been reductions in overtime allotments in both maintenance and transportation. We will not be able to continue to over-expend our overtime budgets moving forward. An "all hands to the pump" attitude is required of each and every one of us to make this successful.
There has been a restructuring of Transportation Operations to better meet the needs of our riders and employees in this new financial environment. You can read more about the specific changes in Director of Transportation Peggy Hanson's memo. We are moving forward with a strong, yet streamlined management team consisting of only two assistant managers at each location. Their challenge is not doing more with less; rather, it is looking at how we can better support the delivery of our service to our customers. These changes offer opportunities for our staff to broaden their experience as a transportation management team.
I am confident that a shared commitment to the quality of our service will allow us to focus on meeting the challenges ahead.