1/7/09 Thank you for rising to the challenge
I want to thank each and every operator for your tremendous response to the snow and ice challenges of the last few weeks. While there will continue to be debate about whether or not TriMet made the right decisions for our customers, there is no doubt that the men and women who operate and maintain our system on the front line went to heroic efforts to keep the service moving.
This was a forty-year storm. Throughout the series of events, bus and rail operators acted as the face of TriMet, serving record numbers of customers and showing them what it means to be a true professional. Be assured that we are looking very closely at how our response can be improved in the future. I understand that the decision to dramatically reduce bus service on December 22 was painful for operators and your customers, and that you had very little time to prepare. It was not an easy decision to make. With more than 130 buses stuck that morning and our maintenance and bus rescue crews spread across the region, we were facing an even greater breakdown of the bus system. Again, the decision was not made lightly, and there are many lessons learned from the process.
We have received many comments from customers about the efforts of operators. This only confirms what I already know to be true: Regardless of the challenge, our operators are committed to their customers and the important work that they do every single day. You should all be commended.
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