Friday, July 31, 2009


I want to thank everyone in Operations for their hard work this week in the extreme weather. Many of you worked in locations where the heat was inescapable: monitoring the system in the field, repairing equipment, keeping our facilities running, operating vehicles and assisting customers.

While temperatures reached record highs outside, many don’t realize that sitting in the operator’s seat, reaching under a hood, and walking in the ballast places employees in even higher temperatures.

Most employees in Operations do not have the benefit of working in an office where they can escape from the heat. Many thanks to you all for continuing to come to work, for your patience with your customers, and for handling the heat with professionalism.

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